incident.io

This capability is only available to BYOC deployments. Check out our pricing page for more information about subscription plans and the available deployment modes.

Create an Alert Source in incident.io

1. Generate an Alerts configuration for groundcover Log in to your incident.io account. Go to "Alerts" -> "Configure"

1. Click on + "Add Alert Source"

1. On the alert source screen of the configuration the answer to the question "Where do your alerts come from?" should be "HTTP". Select this source and give it a unique name (e.g. groundcover). Hit "continue".

2. incident.io will create your configuration now, make sure to copy the Query authentication URL which you will need to use in the following steps in groundcover.

1. (Optional) It's recommended to configure the Connected App now in groundcover and wait with the completion on incident.io until an Alert has been sent so that incident.io can easily parse the attributes as they are received (this step can be reconfigured after creation as well).

Create an incident.io Connected App in groundcover

1. Go to: Settings -> Connected Apps

2. Click on incident.io

1. Select a name and paste the Alert Events URL (with the authentication inside)

2. (Optional) Add mapping for severity types, from groundcover to the custom severity types used in incident.io

1. Optional: Test the connection-

   1. This will send a notification similar to the notification that will be send by monitors with [TEST] Notification from groundcover in the title to differentiate from 'real' notifications.

2. Save